Introduction

Thank you for choosing PantryChefPlate for your dining experience. We're committed to customer satisfaction and offer this refund policy to ensure a transparent and fair process. This policy applies to all purchases made through our website, pantrychefplate.sbs, or directly at our pizzeria located at 50134 Florence, Italy, Via Vittorio Emanuele, 75, Pizzeria Bella Napoli.

Cancellation Policy

To cancel an order, please contact us immediately at +39 055 474948. If the order has not been prepared, we will cancel it and issue a full refund in €. However, if the order is already being prepared, we may not be able to cancel it. In such situations, please refer to our refund policy below.

Refund Eligibility and Procedure

We take pride in the quality of our food and service. However, if you're not satisfied with your purchase due to an error on our part or a quality issue, you may be eligible for a refund. To request a refund, you must:

1. Contact us within 24 hours of the order's delivery or pickup time at +39 055 474948.
2. Provide a detailed explanation of the issue, accompanied by photographic evidence if applicable.
3. Ensure that at least 75% of the product remains uneaten.

We will review your request and, at our discretion, determine if you're eligible for a full, partial, or no refund. If approved, refunds will be processed within 5-7 business days and will be credited to the original payment method.

Non-Refundable Items

The following items are non-refundable:

• Gift cards
• Delivery charges (unless the issue is the result of an error on our part)
• Custom orders that are prepared to unique customer specifications

Exchanges

If you received the wrong item, please contact us within 24 hours at +39 055 474948. In most cases, we'll replace the incorrect item with the correct one at no additional charge.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account first. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you’ve performed all of these actions and still have not received your refund, please contact us at +39 055 474948 for assistance.

Modifications to the Refund Policy

PantryChefPlate reserves the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our website, pantrychefplate.sbs.

Contact Information

For more information about our refund policy or to submit a refund request, please contact us at +39 055 474948, or visit our pizzeria at 50134 Florence, Italy, Via Vittorio Emanuele, 75, Pizzeria Bella Napoli.